Article 1: Overview of the Services
1.1 The Company, acting on behalf of an appointing Principal (hereinafter “the Principal”), is authorised to collect service fees payable by the Customer to the Principal. The Company shall, in accordance with its established regulations, remit the collected funds to the Principal.
1.2 The Company shall not be liable for any delays or failures in remittance caused by force majeure, third-party actions (including, but not limited to, failures of financial institutions, system outages, changes in legal regulations, disasters, war, or cyber-attacks).
1.3 The scope of the Company’s obligations is limited solely to its role in the collection agency services. Once the collection process is completed, the Company shall have no further responsibility for the funds, and any transactions or agreements between the Customer and the Principal shall be solely between those parties.

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Article 2: Payment Method
2.1 The Customer shall make payment of the service fees via bank transfer to the bank account designated by the Company.
2.2 Any transfer fees shall be borne by the Customer. The Company shall not be liable for any discrepancies in the payment amounts due to errors in the provided information.

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Article 3: Customer Consent and Acknowledgement
3.1 The Customer acknowledges that the Company has been authorised by the Principal to act as a collection agent.
3.2 By using the Company’s services, the Customer agrees to remit service fees via the Company, and further agrees not to pursue any legal claims against the Company with respect to the collection agency services performed.

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Article 4: Risk Disclosure
The Customer recognises and accepts the following risks inherent in the use of the services:
(a) Security Risks: The potential for data breaches or unauthorised access resulting in loss or damage.
(b) Privacy Risks: The risk of privacy infringement due to potential inadequacies in the management of personal information.
(c) Regulatory Risks: The possibility that changes in laws or regulations may restrict the provision of services.
(d) Service Disruption Risks: The risk of temporary service suspension due to technical issues or scheduled maintenance.
The Company shall not be liable for any loss or damage arising from the above risks.

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Article 5: Customer Responsibilities
The Customer agrees to:
5.1 Provide accurate and complete information to the Company. Any loss or damage resulting from false or inaccurate information shall be the sole responsibility of the Customer.
5.2 Remit service fees within the designated timeframe and by the specified method.
5.3 Comply with this Statement and any supplementary documents provided by the Company.
Failure to comply may result in the suspension or termination of the Customer’s account, without incurring any liability on the part of the Company.

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Article 6: Fund Management and Remittance
6.1 The Company shall collect and segregate the Customer’s funds in accordance with its internal policies and applicable regulations.
6.2 Upon completion of the remittance process, the Company shall have fulfilled its obligations and shall bear no further liability regarding the funds.
6.3 The Company shall not be liable for any delay or failure in remittance arising from force majeure, system outages, or issues with financial institutions.

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Article 7: Cancellation and Refunds
7.1 Should the Customer wish to cancel the service or request a refund, the Customer must contact the Principal directly and follow the prescribed procedures. The Company will provide reasonable support in this regard; however, the final decision and execution of the refund process shall reside solely with the Principal.
7.2 If cancellation is approved, refunds shall be processed solely by the Principal.

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Article 8: Supplementary Documents
8.1 In addition to these Terms, the Privacy Policy, AML Policy, and Important Information Statement published on the Company’s website shall form an integral part of this Agreement.
8.2 The Customer acknowledges and agrees to be bound by the terms and conditions contained in these supplementary documents.

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Article 9: Disclaimer
9.1 The Services are provided “as is” and “as available,” and the Company makes no representations or warranties regarding the accuracy, reliability, or timeliness of the Services.
9.2 The Company shall not be liable for any direct or indirect damages, including consequential losses, arising from the use or inability to use the Services, except in cases of gross negligence or willful misconduct.

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Article 10: Record Keeping
10.1 The Company shall maintain the following records in compliance with applicable laws and regulations:
  (a) Transaction records and related documents;
  (b) Records of suspicious transaction reports;
  (c) Internal audit and risk management documentation.
10.2 These records shall be securely maintained for the period required by law and then disposed of in a secure manner.

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Article 11: Litigation Waiver and Dispute Resolution
11.1 The Customer agrees that, except as expressly permitted by applicable law, they shall not institute any legal proceedings, claims, or litigation against the Company, its officers, employees, or agents in relation to the Services.
11.2 In the event that legal action becomes necessary, the Parties agree first to resolve the dispute through amicable negotiations. Failing an amicable resolution, both Parties consent that the exclusive jurisdiction for any dispute shall lie with the Tokyo District Court as the court of first instance.

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Article 12: Miscellaneous Provisions
12.1 Customer Cooperation:
  The Customer shall provide all necessary information and cooperate fully with any transaction audits or investigations conducted by the Company.
12.2 Liability Limitation:
  The Company’s liability is limited solely to direct damages resulting from proven negligence and shall not extend to any indirect, consequential, or special damages.
12.3 Data Sharing:
  The Company reserves the right to share the Customer’s KYC information and transaction data with relevant third parties, government agencies, or regulatory bodies as required by law or for compliance purposes.
12.4 International Compliance:
  The Customer is obliged to comply with all applicable international laws, regulations, and sanctions when using the Services. Any violation may result in immediate account suspension and reporting to the relevant authorities.
12.5 Information Updates:
  The Customer must ensure that all information provided to the Company is accurate and up-to-date, and must promptly notify the Company of any changes.
12.6 Account Suspension:
  In addition to the measures set forth in Article 5, the Company reserves the right to restrict or suspend the Customer’s account if the Customer is found to have provided false information, engaged in fraudulent activities, or if such conduct necessitates legal or regulatory intervention.
12.7 Reservation of Legal Rights:
  The Company reserves all legal rights not expressly waived herein, including the right to take further action as necessary under applicable law.
12.8 Third-Party Claims:
  Should the Customer’s actions give rise to claims or litigation by third parties, the Customer shall bear all related costs, damages, and expenses, and the Company shall be indemnified in full.
12.9 Policy Review:
  The Company reserves the right to periodically review and amend these Terms in response to changes in law or the business environment.

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Article 13: Reservation of Legal Rights
The Company reserves the right to take additional measures to safeguard its interests and mitigate legal risk, including, but not limited to:
13.1 Implementation of Additional Measures:
  The Company may, in accordance with applicable law, initiate legal proceedings, report to regulatory authorities, or implement other necessary measures beyond those specified in these Terms.
13.2 Obligation to Update Information:
  The Customer shall ensure that all information provided is accurate and up-to-date and promptly notify the Company of any changes.
13.3 Restriction or Suspension of Account Usage:
  If the Company reasonably determines that the Customer has provided false information or engaged in fraudulent activities, or if such conduct necessitates legal or regulatory intervention, the Company may immediately restrict or suspend the Customer’s account.
13.4 Exclusion of Liability for Third-Party Claims:
  In the event the Customer breaches these Terms or engages in misconduct, any claims, litigation, or demands brought by third parties shall be the sole responsibility of the Customer, and the Company shall not be held liable.
13.5 Policy Review and Amendments:
  The Company reserves the right to review and amend these Terms periodically in response to legal or business developments.
13.6 Contact Information:
  For inquiries regarding these Terms, please refer to the Contact Information provided in Article 14.

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Article 14: Contact Information
For any inquiries regarding these Terms, please contact the Company via our website or at the following:

SAZAREISHI Inc.
Email: info@sazareishi.jp